West Sonoma Inn & Spa Policies
Please arrive 10 minutes prior to your appointment.
There is a 48-hour cancellation policy on all massage treatments. Clients will be charged for sessions canceled less than 48 hours in advance.
If client wishes to reschedule an appointment, a $25 rescheduling fee will be applied to the account. Rescheduling is subject to availability.
If the client arrives late for an appointment, the session will end at the originally scheduled time.
Client is kindly asked to maintain basic hygiene standards.
Draping will be used at all time and is required.
Any situation deemed beyond the scope of the therapist's practice will be referred to a qualified health care provider with the client's consent.
Clients are requested to refrain from consuming alcohol or taking any mind-altering or intoxicating substances before or during the massage session.
Please silence cell phones and pagers.
Payment may be made at time of registration or prior to the massage. At the end of the session, you will have the opportunity to add a gratuity for the therapist to your credit card or you may offer a gratuity in cash.