West Sonoma Inn and Spa spa treatments

Room, Spa & Pet Policies

Room Policies

  • Check-in time is 4 p.m.
  • Guests must call to arrange for a late key pickup if their arrival time is later than 7 p.m.
  • Checkout time is 11 a.m.
  • All rates are based on double occupancy (except for the Creekside Cottage). There is a $25 charge for each additional person in the room per night for those aged 5 and older.
  • Rates are subject to state and local room taxes.
  • A Room Deposit (Advance Payment) equal to one night’s stay will be charged to all reservations, with the balance due upon arrival. An Advance Payment equal to 50% is required for group reservations, with the balance due per our Group Reservation terms (call for details).
  • Rates are subject to change without notice except for confirmed reservations.
  • All rooms are nonsmoking. If smoking occurs in the room, there will be a minimum cleaning charge of $150. Extra fees may apply if the room needs to be taken out of service for more than one day.
  • Pets are only allowed in our pet-friendly rooms. If pets are brought into any other rooms, a deep-cleaning fee will apply. Extra fees may apply if the room needs to be taken out of service for more than one day.
  • Guests are fully responsible for any damage to the room or its contents. Additionally they will be liable for the time the room is out of service.
  • Guests are responsible for all nights reserved. We regret, no refunds for early checkouts.
  • Our pool and grounds are for guest use only.
  • The pool is open from dawn until dusk.
  • To respect everyone’s comfort and rest, we strictly adhere to a quiet policy after 10 p.m.
  • We reserve the right to terminate a guest’s stay with us if the guest fails to adhere to our policies or if they cause repeated disturbances. No refunds will be given.


Our cancellations policies are as follows:
Our cancellation policies for Summer Season (May-October):

  • 30 days or more prior to reserved stay: $25 service charge
  • 14–29 days prior to reserved stay: forfeit room deposit
  • 0–13 days: responsible for the entire stay

During Winter Season (November-April) Cancel within:

  • 14 days or more prior to reserved stay: $25 service charge
  • 4–13 days prior to reserved stay: forfeit room deposit
  • 0–3 days: responsible for the entire stay

We regret we must strictly adhere to our cancellations policies; due to our small size, cancellations affect our business significantly.


  • Please arrive 10 minutes prior to your appointment.There is a 48-hour cancellation policy on all massage treatments. Clients will be charged for sessions canceled less than 48 hours in advance.
  • If client wishes to reschedule an appointment, a $25 rescheduling fee will be applied to the account. Rescheduling is subject to availability.
  • If the client arrives late for an appointment, the session will end at the originally scheduled time.
  • Client is kindly asked to maintain basic hygiene standards.
  • Draping will be used at all time and is required.
  • Any situation deemed beyond the scope of the therapist’s practice will be referred to a qualified health care provider with the client’s consent.
  • Clients are requested to refrain from consuming alcohol or taking any mind-altering or intoxicating substances before or during the massage session.
  • Please silence cell phones and pagers.
  • Payment may be made at time of registration or prior to the massage. At the end of the session, you will have the opportunity to add a gratuity for
    the therapist to your credit card or you may offer a gratuity in cash.

Pet Policies

The West Sonoma Inn & Spa welcomes you and your dog. While we’re sure your dog is well-behaved, we ask that you review the following policies to ensure that all of our guests enjoy a pleasant stay.

  • There is a nonrefundable pet fee of $25 per night per dog.
  • There is a limit of one dog per room.
  • Your dog must weigh less than 25 pounds.
  • Dogs are allowed in your room and outside in your patio area. They are not allowed in the lobby, inside the pool area or any other shared outdoor space.
  • They must be on a leash when walking through the property.
  • Please do not leave your dog unattended at any time. This includes in your room, patio area and vehicle.
  • All dogs are required to have flea and tick collars or proof of flea and tick treatment.
  • Dog owners are responsible for picking up and disposing of all dog litter.
  • Please keep your dog off the bed and furniture.
  • Dog owners are responsible for any damage to the hotel property.
  • Dogs must be friendly with other dogs and people. If we find a dog to be aggressive, loud or disruptive, we may ask you to leave without refund.
  • The Russian River area has poison oak, so be sure to keep your dog on the trail!


The reserve is located three miles north of Guerneville on Armstrong Woods Road.